--- title: "Prodigi" canonical_url: https://support.digitalphotogallery.com/articles/article/115fe82a-d961-4fa1-b8b0-644b4a4877bf short_url: https://dpg.support/aeng category: "Sales > Print Providers" locale: en updated_at: 2026-03-11T06:23:52Z source: Digital Photo Gallery Support --- # Prodigi ### Using Prodigi print fulfilment with DPG > ⚠️ **Warning:** This guide covers the first release of DPG print fulfilment. In this release, **Prodigi** is the provider with the live end-to-end order submission flow. [Open Services](https://admin.digitalphotogallery.com/account/services) [Open Sales](https://admin.digitalphotogallery.com/account/sales) [Prodigi API docs](https://www.prodigi.com/print-api/docs/reference/) - - - #### What this integration does With Prodigi connected, DPG can: * show print-enabled product options on the website * collect the shipping address and shipping phone number at checkout * create the normal DPG website order after Stripe or PayPal payment * submit the print order to Prodigi automatically * show fulfilment status, provider reference and tracking in the DPG Sales order view > 💡 **Tip:** Customer payment still goes through your DPG website checkout. Prodigi is used for fulfilment after payment, not as the customer payment processor. - - - #### Before you start * You must be signed in as an **administrator**. Only administrators can see **Services > Print Providers**. * You need a Prodigi account and API key. * For testing, Prodigi provides separate **Sandbox** and **Live** environments. * Your product option should normally use **Type: Standard**. Do not use **Image** for a print option unless you intentionally want DPG digital-image behaviour. > ⚠️ **Warning:** If no active print provider account has been connected in Services, DPG hides the print-provider controls elsewhere to avoid confusion. - - - #### Step 1: Connect Prodigi in Services 1. Open [Services](https://admin.digitalphotogallery.com/account/services). 2. Open the **Print Providers** section. 3. Click **Connect**. 4. Choose **Provider: Prodigi**. 5. Complete the fields: * **Label**: optional internal name for this connection * **Environment**: **Sandbox / Test** for testing, or **Production** for live orders * **Provider account reference**: optional external account id or note * **API key**: required * **Webhook secret**: optional in the current DPG release * **Active**: enabled for live use inside DPG 6. Save the connection. > 💡 **Tip:** DPG allows one Prodigi account per DPG account per environment. That means you can keep one sandbox connection and one production connection if needed. - - - #### Step 2: Create or edit the product option 1. Open [Sales](https://admin.digitalphotogallery.com/account/sales). 2. Edit the product you want to sell as a print. 3. In **Product Options**, add or edit the option that should be sent to Prodigi. 4. Set the option like this: * **Type**: **Standard** * **Fulfilment**: **Print provider** * **Cost**: your customer-facing selling price * **Status**: for example **In stock** 5. Save the product. 6. Re-open the product editor. > 💡 **Tip:** After you switch an option to **Print provider**, DPG treats it as a shipped item. Checkout will require a shipping address, and the shipping phone number will become required when the item is in the cart. - - - #### Step 3: Add the Prodigi mapping After the product has been saved with a print-provider option, the **Print Provider Mappings** section appears. For each print option you want to fulfil with Prodigi: * **Provider**: choose your Prodigi connection * **Mode**: choose **Remote asset URL** * **SKU**: enter the Prodigi SKU to fulfil * **Product id**: optional in the current Prodigi flow * **Variant id**: optional in the current Prodigi flow * **Print area**: usually **default** * **Sizing**: **Fill print area**, **Fit print area** or **Stretch to print area** Save the product again after adding the mapping. > 💡 **Tip:** The Prodigi adapter currently uses the **SKU**, **Print area** and **Sizing** values. Product id and Variant id can still be stored for your own reference, but they are not required for the initial Prodigi submission flow. - - - #### How artwork is sent to Prodigi DPG sends Prodigi the original image asset URL at order time. This means: * the ordered DPG image must still have an original image version available * the print option must have a valid Prodigi SKU * the product option must stay mapped to an active Prodigi provider account > ⚠️ **Warning:** If the original image asset URL is missing, DPG cannot submit the print order to Prodigi. The order will remain in DPG and the print fulfilment section will show the error. - - - #### Step 4: Test the full flow For a safe test: 1. Connect a **Sandbox / Test** Prodigi account in Services. 2. Map one product option to a sandbox-compatible Prodigi SKU. 3. Add the product to a test website or test page where it is visible. 4. Place a website order. 5. Complete checkout and include a shipping phone number. 6. Open the order in [Sales](https://admin.digitalphotogallery.com/account/sales). In the order view, look for the **Print fulfilment** section. You should see: * provider name * DPG or provider reference * fulfilment status * tracking, once available * any error returned by DPG or Prodigi - - - #### Expected order statuses You may see these statuses in DPG: * **pending submission**: DPG has created the provider-order record but has not submitted it yet * **configuration required**: DPG is missing a valid SKU, artwork URL or mapping * **submission failed**: DPG tried to submit the order and Prodigi rejected it or the request failed * **submitted**: Prodigi accepted the order * **in production**: Prodigi has started processing the order * **dispatched**: shipment has been created * **completed**: the provider has completed the order * **cancelled**: the provider marked the order as cancelled - - - #### Troubleshooting **The Print Providers section is missing** * Make sure you are signed in as an **administrator**. **The Print provider fulfilment option is missing in Product Options** * DPG only shows that option after at least one active print provider account has been connected. **The product option does not appear on the website** * The option must be active. * It must have **Fulfilment: Print provider**. * It must have an active provider mapping. **The order was paid, but no Prodigi order was created** * Check the Sales order page for a **Print fulfilment** error. * The most common causes are a missing **SKU** or a missing original image asset URL. **The shipping phone number was required at checkout** * That is expected for print-provider orders in the current DPG release. **What should I use for Type?** * For a print product, use **Type: Standard**. * Use **Type: Image** only for DPG image-order or digital-image behaviour, not for print-provider fulfilment. - - - #### Recommended launch process * Test with Prodigi sandbox first. * Keep one simple print option live before expanding to many sizes or materials. * Use clear internal labels for your provider accounts so staff can tell test and live accounts apart. * Check the first few orders manually in both DPG and Prodigi before wider rollout.