--- title: "Print Space / CreativeHub" canonical_url: https://support.digitalphotogallery.com/articles/article/ffe411c7-2e9b-4dd0-9fdd-4763f8d36151 short_url: https://dpg.support/atqo category: "Sales > Print Providers" locale: en updated_at: 2026-03-11T06:24:47Z source: Digital Photo Gallery Support --- # Print Space / CreativeHub ### Using The Print Space / CreativeHub print fulfilment with DPG > ⚠️ **Warning:** This guide also covers the first release of DPG print fulfilment. In this release, DPG can store **The Print Space / CreativeHub** account details and product mappings, but **automated order submission to CreativeHub is not yet enabled**. [Open Services](https://admin.digitalphotogallery.com/account/services) [Open Sales](https://admin.digitalphotogallery.com/account/sales) [CreativeHub API docs](https://api.creativehub.io) [CreativeHub upload guide](https://creativehub.io/help/knowledge-base/how-do-i-upload-files-to-creativehub/) - - - #### What this setup is for Use this provider if you want to prepare DPG for a CreativeHub-based print workflow. In the current DPG release, you can: * connect a The Print Space / CreativeHub account in Services * mark product options as **Print provider** * store variant-level CreativeHub mapping details such as SKU, Product id and Variant id * prepare your catalogue for a later CreativeHub fulfilment release In the current DPG release, you cannot yet: * upload images from DPG into CreativeHub automatically * create CreativeHub catalogue items from DPG automatically * submit paid DPG orders to CreativeHub automatically * receive live CreativeHub order-status updates into DPG automatically > 💡 **Tip:** If you need a live end-to-end automated print workflow today, use **Prodigi** for the first release. - - - #### Before you start * You must be signed in as an **administrator**. Only administrators can see **Services > Print Providers**. * You need a CreativeHub account and API key. * Your high-resolution files must be uploaded into CreativeHub directly. * Your print options and saleable SKUs must be created in CreativeHub directly. * Your product option in DPG should normally use **Type: Standard**, not **Image**. > ⚠️ **Warning:** The public CreativeHub flow DPG is built around is catalogue-based. That means DPG needs the CreativeHub SKU or catalogue identifiers for a print option rather than sending a brand new image file at checkout. - - - #### Step 1: Prepare the catalogue in CreativeHub Before you map anything inside DPG: 1. Upload the image files to CreativeHub. 2. Create the required print options in CreativeHub. 3. Note the identifiers you will need later, especially: * **SKU** * **Product id**, if available * **Variant id** or print-option id, if available > 💡 **Tip:** Filename matching is not a safe long-term workflow. Treat the CreativeHub SKU and provider ids as the real fulfilment keys. - - - #### Step 2: Connect The Print Space / CreativeHub in Services 1. Open [Services](https://admin.digitalphotogallery.com/account/services). 2. Open the **Print Providers** section. 3. Click **Connect**. 4. Choose **Provider: The Print Space / CreativeHub**. 5. Complete the fields: * **Label**: optional internal name for this connection * **Environment**: choose the environment that matches your CreativeHub credentials * **Provider account reference**: optional external account id or note * **API key**: required * **Webhook secret**: optional in the current DPG release * **Active**: enabled inside DPG 6. Save the connection. - - - #### Step 3: Create or edit the product option in DPG 1. Open [Sales](https://admin.digitalphotogallery.com/account/sales). 2. Edit the product you want to prepare for CreativeHub fulfilment. 3. In **Product Options**, add or edit the print option. 4. Set the option like this: * **Type**: **Standard** * **Fulfilment**: **Print provider** * **Cost**: your customer-facing selling price 5. Save the product. 6. Re-open the product editor. > 💡 **Tip:** DPG hides print-provider options from the website unless they have an active provider mapping. - - - #### Step 4: Add the CreativeHub mapping After the product has been saved with a print-provider option, the **Print Provider Mappings** section appears. For each option you want to prepare for CreativeHub: * **Provider**: choose your The Print Space / CreativeHub connection * **Mode**: choose **Provider catalogue item** * **SKU**: enter the CreativeHub SKU * **Product id**: enter the CreativeHub product id if you have it * **Variant id**: enter the CreativeHub variant or print-option id if you have it * **Print area**: leave blank unless you have a specific internal need * **Sizing**: store only if it is meaningful for your own mapping notes Save the product again after adding the mapping. - - - #### Important limitation in the current release Although DPG stores the provider account and mapping details, the current release does **not** send live orders to CreativeHub. If a paid DPG order reaches the CreativeHub path in the current release: * the DPG website order is still created normally * a print-provider order record may be created inside DPG * the CreativeHub submission step will fail with a message explaining that automated order submission is not enabled in this release > ⚠️ **Warning:** Do not switch live customer orders to The Print Space / CreativeHub until the image-specific catalogue mapping and automated submission flow have been completed in DPG. - - - #### What is still missing for full CreativeHub fulfilment DPG still needs the following before CreativeHub can be used as a live automated fulfilment path: * an image-specific mapping screen that links each DPG image and print option to the matching CreativeHub catalogue item * automated CreativeHub order submission from paid website orders * callback or polling support for CreativeHub fulfilment updates > 💡 **Tip:** The database and internal provider architecture already support this direction. The missing part is the final user-facing setup and live submission flow. - - - #### How to test the current CreativeHub setup safely The safest current test is a configuration test, not a live paid fulfilment test. Use this checklist: 1. Connect the CreativeHub account in Services. 2. Create a print-provider option on a product. 3. Save and re-open the product. 4. Add the CreativeHub SKU and related ids in **Print Provider Mappings**. 5. Confirm the product option remains visible and correctly mapped inside DPG. 6. Do not rely on a live website order to reach CreativeHub yet. - - - #### Troubleshooting **The Print Providers section is missing** * Make sure you are signed in as an **administrator**. **The Print provider fulfilment option is missing in Product Options** * DPG only shows that option after at least one active print provider account has been connected. **What should I use for Type?** * For a print product, use **Type: Standard**. * Do not use **Type: Image** for CreativeHub print fulfilment. **Can DPG upload files to CreativeHub for me?** * Not in the current release. * Upload the files directly in CreativeHub and build the print options there first. **Can I launch this provider live today?** * Not for automated fulfilment in the current release. * Use it for account setup and mapping preparation only. - - - #### Recommended current workflow * Use **Prodigi** if you need live automated print fulfilment now. * Use **The Print Space / CreativeHub** if you want to prepare a catalogue-led workflow for a later DPG release. * Keep your CreativeHub SKUs and product ids organised now, because those will become the key mapping values later.