--- title: "Troubleshooting" canonical_url: https://support.digitalphotogallery.com/articles/category/c7809d9a-aa91-11e2-adce-b8f6b11825bb short_url: https://dpg.support/cqgm path: "Troubleshooting" locale: en source: Digital Photo Gallery Support --- # Troubleshooting Help articles in this category. Append `.md` to any article URL for clean Markdown, or `.json` for structured data. ## Getting Help - [How to get fastest help from DPG support](https://support.digitalphotogallery.com/articles/article/036eec2c-6e72-11e8-9a20-fe7e64e25404): When you contact DPG with a question or problem, we’ll always aim to get back to you as fast as possible. Here are a few things you can do when getting in touch… ## General - [Admin image loading issues in Google Chrome](https://support.digitalphotogallery.com/articles/article/fbab2fa8-6c6d-11e6-bf8c-be279144b405): If you are having issues where, when scrolling through sets with large amounts of images, not all images are loading, it may be an issue with Google Chrome. To… - [Using DPG Admin In Chrome Version 49](https://support.digitalphotogallery.com/articles/article/370340a8-2000-11e8-a491-2adc85656026): If you are using a legacy operating system which is now unsupported by the latest browsers, you may be having trouble using the DPG Admin system. - [Mac OS X 10.11 And Lower Security Certificate Fix](https://support.digitalphotogallery.com/articles/article/68d7bb92-9e26-11ec-8467-d6a716821bb8): If you are using an older version of OS X (Version 10.11 or lower) and for any reason are unable to update your operating system, you may have experienced error… ## Account - [My free account is over its limits](https://support.digitalphotogallery.com/articles/article/717a2060-e967-11e6-8293-6e61028599f7): If you are seeing a screen telling you that your account is over its limits when you visit one of your websites, then there are a few things you can do. Upgrade… - [Admin access is restricted due to outstanding invoices](https://support.digitalphotogallery.com/articles/article/e6ae9d28-fcb7-11e9-b08c-b61f586a5754): The Admin access is restricted due to outstanding invoices warning on the dashboard means that your account has been limited due to overdue invoices. Clearing o… - [Account storage limit reached](https://support.digitalphotogallery.com/articles/article/b1bc4ba4-14c1-11ed-95db-ceb57bf3bf3a): Each DPG account plan comes with a storage allowance. You can see how much storage you're using on your Dashboard: ## Log In - [I can't log in or I forgot my password](https://support.digitalphotogallery.com/articles/article/fc85e98a-ac0a-11e2-b0a5-b8f6b11825bb): If you can't remember your password or your login isn't working, you can reset it yourself in a couple of steps. Reset your DPG account password Go to accounts.… - [I don't have an account](https://support.digitalphotogallery.com/articles/article/1a6fa2c4-ac0b-11e2-b433-b8f6b11825bb): If you don't have an account yet, you can sign up to a free account here. ## Websites - [Chrome tries to automatically translate one of my pages](https://support.digitalphotogallery.com/articles/article/6919f6c2-ac0b-11e2-a7dd-b8f6b11825bb): Pages with a small quantity of text or with specific types of text such as names can mistakenly trigger the browser translation. You can add the following to th… - [Outdated Browser](https://support.digitalphotogallery.com/articles/article/75781cc6-9ced-11e9-8801-faa88f73be91): Digital Photo Gallery websites are built using the best web technologies, allowing them to load quickly and run efficiently. To see the sites at their best, use… - [403 error when visiting a website](https://support.digitalphotogallery.com/articles/article/53ab221a-0f6e-11f0-81e0-8ef384da036b): DPG actively monitors and blocks malicious traffic across all hosted websites. This includes automated bots scraping content for AI training, scripts probing fo… ## Images - [Regenerating images](https://support.digitalphotogallery.com/articles/article/cae341ca-55e8-11e7-bddd-3e1faff2bde0): If you have an image which is displaying as a broken image icon in your browser you can regenerate its versions from the original file. - [Finding large images in your account](https://support.digitalphotogallery.com/articles/article/3dda922c-a649-11e7-9b7a-d28524ac7d86): Visit the Images section and click on Properties. You'll be able to see all the images in your account sorted by File Size. You can use this information to find… - [Images uploaded without metadata](https://support.digitalphotogallery.com/articles/article/8d75bcd2-9a00-11ea-9417-5684601e5062): If you have uploaded images with information such as titles, descriptions or keywords exported from your editing software, but didn't turn on the metadata switc… - [Arranging nested sets and images](https://support.digitalphotogallery.com/articles/article/79e5496a-5c21-11eb-8857-6ae3c97cceff): Sets can have a mixture of nested sets and images inside them. Sets and images cannot be mixed in order. The nested sets will come before the images. - [Emergency Image Recovery](https://support.digitalphotogallery.com/articles/article/88969670-5dfc-11ec-bfa8-dede5ae3d06e): Images or videos that have been permanently deleted from Digital Photo Gallery can not be restored into the DPG admin interface. ## Debug Screen - [Overview](https://support.digitalphotogallery.com/articles/article/51ade08a-ac0a-11e2-9974-b8f6b11825bb): You can access the debug screen at https://admin.digitalphotogallery.com/account/debug - [Reset processing images](https://support.digitalphotogallery.com/articles/article/01b5fa52-aeb9-11e2-b037-22b8e83b8e79): If you have an image which has been stuck processing for a long time, use this option to reset it. ## Email - [Issues since 2022 with Google Workspace's (formerly G Suite)](https://support.digitalphotogallery.com/articles/article/222b9dc0-a01f-11ed-936c-eeb9917ab082): Some very early DPG users may have been caught out by Google's recent decision to start charging for Google Workspace.